ExitBRIEF

[ 01 ] Overview

One home for every piece of paper an Australian veteran needs (healthcare cards, compensation pensions, the DHOAS housing subsidy) with crisis support one tap from anywhere.

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[ 02 ] The work

The brief

The veteran support system is real but unfindable, buried in government jargon. A vet in distress shouldn’t have to navigate menus. The brief: make entitlements findable, documents storable, and crisis help instant.

The approach

Designed and built a native app with a 7-step Gold Card journey tracker, an on-device documents drawer with one-tap PDF export, and a Crisis tile pinned to the top of every key screen. A “Plain Talk” toggle rewrites the whole interface into shorter, simpler language.

[ 03 ] Spec

Scope: Product design · build
Stack: React Native · Expo · Vercel
Feature: Plain Talk · crisis-one-tap
Status: Live · iOS pending

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